Dark Pattern: Feedspot’s Attempt to Dissuade Unsubscribers

tja, eien »InternetBekannte« hat mich neugierig gemacht, aber es nervt irgendwie nur noch

Everyday Interactions

It’s safe to say that the news aggregate app market is saturated. Feedspot, particularly, is just one of hundreds. Incapable of overlooking its lack design any longer, I decided to pull the plug on my email subscription.

feedspot dark pattern email

I was immediately skeptical of my ability to unsubscribe when I couldn’t find a clearly labeled „unsubscribe“ link. I went with the „Edit sites to receive…“ link, and things went from bad to worse.

feedspot's darkest pattern

Checking the unsubscribe box does not reveal any action to confirm the unsubscription. I thought that perhaps clicking one of the other save buttons would activate my unsubscription, but alas, it did not.

Customers don’t unsubscribe because of their stellar experience with your product. They unsubscribe because your product fails to meet their needs… i.e., they’ve already endured an unfavorable experience. So a surefire way to ensure that your customers never use your application and never recommend your application is to add…

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